###### Welcome to

#### Falcon Support - Reports

###### Showing Data For:

###### Tickets created Split by Source

Email

33

Phone

60

Website

70

Chat

87

###### Tickets created Split by Priority

Urgent

87

Medium

70

High

60

Low

33

###### Tickets created Split by Status

Open

20

###### Tickets created Split by Category

Question

18

###### Tickets resolved Split by Source

Email

70

Phone

50

Website

30

Chat

95

###### Tickets resolved Split by Priority

Urgent

70

Medium

60

High

70

Low

25

###### Tickets resolved Split by Status

Open

30

###### Tickets resolved Split by Category

Question

30

###### Tickets reopened Split by Source

Email

40

Phone

40

Website

50

Chat

20

###### Tickets reopened Split by Priority

Urgent

90

Medium

50

High

80

Low

30

###### Tickets reopened Split by Status

Open

40

###### Tickets reopened Split by Category

Question

25

###### Tickets unsolved Split by Source

Email

50

Phone

20

Website

75

Chat

30

###### Tickets unsolved Split by Priority

Urgent

85

Medium

40

High

90

Low

20

###### Tickets unsolved Split by Status

Open

50

###### Tickets unsolved Split by Category

Question

15

###### Distribution of Performance

###### Agent Survey Result

| Agent Name | Extremely Satisfied | Extremely Dissatisfied
--- | --- | --- | ---
| A

###### Amelia

##### 36

###### 17

###### Last Day 19

##### 52

###### 33

###### Last Day 19

| B

###### Bentley

##### 41

###### 17

###### Last Day 24

##### 23

###### 1

###### Last Day 24

| A

###### Abigail

##### 52

###### 27

###### Last Day 25

##### 12

###### 13

###### Last Day 25

| C

###### Christopher

##### 14

###### 16

###### Last Day 30

##### 25

###### 13

###### Last Day 38

###### Declan

##### 15

###### 30

###### Last Day 45

##### 32

###### 7

###### Last Day 39

| B

###### Bentley

##### 41

###### 17

###### Last Day 24

##### 23

###### 1

###### Last Day 24

| A

###### Abigail

##### 52

###### 27

###### Last Day 25

##### 12

###### 13

###### Last Day 25

| C

###### Christopher

##### 14

###### 16

###### Last Day 30

##### 25

###### 13

###### Last Day 38

###### Declan

##### 15

###### 30

###### Last Day 45

##### 32

###### 7

###### Last Day 39

| A

###### Amelia

##### 36

###### 17

###### Last Day 19

##### 52

###### 33

###### Last Day 19

###### Customer Satisfaction Survey

###### Analysis of the Top Customers

#### 65.09%

###### 13.6%

#### 78.35%

###### 8.3%

#### 45.45%

###### 5.12%

#### 12.19%

###### 2.03%

#### 80.09%

###### 11.6%

#### 55.05%

###### 5.55%

#### 65.09%

###### 13.6%

###### Load Analysis by Received Tickets

###### Trends in Ticket Volume

On Hold Tickets
Open Tickets
Due Tickets
Unassigned Tickets

###### 125 5.3%

###### Total On Hold Tickets

###### 100 3.20%

###### Total Open Tickets

###### 53 2.3%

###### Total Due Tickets

###### 136 3.12%

###### Total Unassigned Tickets

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