###### Reports

##### Analysis of the Helpdesk

##### In-Depth Helpdesk

###### an overview of your helpdesk system

##### Trends in Ticket Volume

###### an overview of the number of tickets

##### Customer Satisfaction

##### Analysis of the Top Customers

###### Check out our customer stories

##### Customer Satisfaction Survey

###### Check out the report details

##### Productivity

##### Performance of Agents

###### Check out the report details

##### Performance in a Group

###### Check out the report details

##### Distribution of Performance

###### Check out the report details

###### Team

##### Agents

###### Define agents' scope of work, type, language, and other details.

##### Groups

###### Agents can be organized and unattended tickets can be notified.

##### Roles

###### Provide agents with fine-grained access and privileges.

##### Working Hours

###### To set client expectations, define operating hours and holidays.

##### Skills

###### Assign kinds of tickets to agents based on their expertise.

##### Agent Changes

###### Create and manage agent schedules all in one spot.

###### Account

##### Account Information

###### View the status of your account as well as your invoice email address.

##### Billing & Plans

###### Plan, add-ons, team size, and billing cycle are all under your control.

##### Passes for the day

###### Part-time agents can purchase on-demand licenses.

##### Security

###### Advanced SSO settings, password policy, and domain restriction.

##### Log of Audits

###### All of the changes made to your falcon Support tickets account.

##### Configure the Helpdesk

###### Your Falcon Support Tickets will be personalized.

#### Register

Please create your free Falcon account

Name
Email address
Password
Confirm Password
I accept the terms and privacy policy

or register with
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##### Settings

Set your own customized style

##### Color Scheme

Choose the perfect color mode for your app.

##### RTL Mode

Switch your language direction

RTL Documentation

##### Fluid Layout

Toggle container layout system

Fluid Documentation

##### Navigation Position

Select a suitable navigation system for your web application

##### Vertical Navbar Style

Switch between styles for your vertical navbar

See Documentation

##### Like What You See?

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